1. Terms of Service

This website is solely operated by ‘Samara Lou Willis’, 8th Floor  International House, 6 Canterbury Crescent, Brixton, SW9 7QE.  Throughout the site, the terms “we”, “us” and “our” refer to ‘Samara Lou Willis’ as a registered sole trader. ‘Samara Lou Willis’ offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


2. Scope and acceptance of the Terms and Conditions

The purchase of Products offered on the website www.samaralouwillis.com (hereafter “SLW”) is subject to these Terms and Conditions (hereafter the “TaC”).

Samara Lou Willis products (hereafter the “Products”) are exclusively intended to be sold to end consumers, natural persons or end customers legal entities, excluding all resellers or intermediaries acting on behalf of resellers (hereafter the “Customers”). Consequently, the Customer represents that they are acting as end consumer and that they have no intention of reselling the Products for commercial purpose SLW can update these TaC at any time. The Customer can familiarise themself at any time with the version of the TaC then in force by clicking on the link: 
https://samaralouwillis.com/terms-and-conditions
The applicable TaC at the time of the conclusion of the sales contract are those that are enforceable to, and binding on, the Customer.
Furthermore, with each purchase of Products on the Website, the Customer shall be asked to confirm the acceptance of applicable TaC on the date of placing their order. Said TaC can be viewed at the time they are asked to confirm that they accepts them. To substantiate this acceptance, the Customer must check the box “I agree to the Terms & Conditions”.
When ordering bespoke/custom, the Customer shall be asked to confirm the acceptance of applicable TaC when confirming their order via PO/Invoice submission check box or written agreement.

3. Terms of the Order

Any order placed on the Website shall imply express acceptance of the TaC and acceptance of the prices and Products available for sale on the Website.

— Order process (Stocked)
The Customer who wants to place an order must comply with the following procedure:
1. Product choice: the Customer must select the Product that they would like to order.
2. Checking of the content of the Customer’s selection: the Customer checks the content of their basket whilst having the opportunity to delete the Products selected.
3. Identification: the Customer must complete the identification form made available to them and provide the requested information (mandatory information: Name, Email, Phone, Country, Address, City, Post Code).
4. Checking of the Customer’s order: the Customer checks the content of their order, the total price, the delivery and invoicing addresse. The Customer confirms their method of payment. The Customer must confirm their acceptance of these TaC by checking the corresponding box. The validation of the order is only possible after having checked this box.
5. Order acknowledgement of receipt: the Customer receives an e-mail summing up the content of their order, namely:
- Delivery and invoicing address
- The date of the order
- The list of Products ordered and their amounts
The Customer is advised to keep this document, which is official proof of their order. The order is then registered. Any order placed implies acceptance of the prices and descriptions of the Products available for sale.
6. Confirmation of shipping of the order: the Customer receives an e-mail summarising the content of his/her/its order and confirming the dispatch of the same.

* Tracking of the order
A carrier tracking number is provided to the Customer when their order has been confirmed.
If the Customer wants to obtain information concerning the progress of their order, they may log onto the website of the carrier chosen by SLW (DHL), and follow the transport of the parcel.

— Order process (Made to order)
The Customer who wants to place an order must comply with the following procedure:
1. Product choice: the Customer must note the Product that they would like to order and consider what elements they would like customised. 
2. The Customer should make contact with SLW and initiate discussion of custom order, clearly stating their preferences. SLW will diligently work with customers to ensure all ideas are understood. It is advised to send links from the SLW website to ensure accuracy. If the Customer wishes, a phone/zoom call can be organised to discuss their request after making initial contact.
3. Once an understanding of the customers preferences have been established and both SLW and customer have come to a mutual understanding of the making process, a quote will be provided for product/ service. This quote will be sent for confirmation by the customer, should the customer agree with the cost an invoice will be created and sent.
4. Invoice: The Customer receives an e-mail and invoice summing up the content of their order, namely:
- Delivery and invoicing address
- The date of the order
- The list of Products ordered and their amounts
- A link to the TaC page on SLW
The Customer is advised to keep this document, which is official proof of their order. On receipt of the invoice, the Customer must confirm that they agree to the TaC.
5. The order will be confirmed and a link for payment via the SLW website or Bank Transfer will be sent to the Customer. Once payment has been sent the order is complete and we will begin manufacturing.
6. Should the Customer change their mind about their order, it is advised to contact SLW who will deal with refund requests at their discretion and on a case by case basis.
7. Upon completion of making of the order, the Customer will be notified. A carrier tracking number is provided to the Customer when their order is ready for delivery.